General Policy

Refunds are processed only in applicable cases such as:

• Failed pickup due to service issues
• Duplicate payments
• Cancelled shipments before dispatch

Non-Refundable Cases

• Completed deliveries
• Delays caused by external factors
• Incorrect shipment details provided by the user

Refund Process

• Refunds are processed after verification
• Amount is credited to the original payment method
• Processing time may take 5-10 business days

Adjustments

In some cases, refunds may be adjusted against future shipments.